Who Should Attend: This training will benefit HR professionals, managers and anyone leading a team.
Learning Objectives:
- Understand common causes of workplace conflict
- Strategies to prevent conflict and minimize disagreements
- Cognitive Conflict Management approach
- Learn 5 styles of conflict management
- Identify your dominant conflict management style including strengths and blind-spots
- Effective mediation strategies
- Communication and mediation tactics including diffusing escalated situations and listening skills